Grow UR Biz Blog – WITH CAROL

6 PRESIDENTIAL LEADERSHIP LESSONS

This week we celebrate President’s Day. Who is your favorite president? I guess I have a few favorites, but I remember President Kennedy’s inauguration like it was yesterday, “Ask not what your country can do for you, ask what you can do for your country” a phrase that has gone down in history. So encouraging with such a clear message, put your others before yourself. Of course, I didn’t see FDR’s address but remember learning about his memorable statement, “The only thing we have to fear is fear itself.”
That’s leadership.

6 PRESIDENTIAL LEADERSHIP LESSONS

1.) Have a plan. The best presidents created clear, consistent, goal-oriented plans and told the nation exactly where they were taking it. They also communicated updates honestly, in easily understandable words and, when course corrections were necessary, explained why. Washington and Lincoln were good at this.

2.) Stay calm. When faced with a calamity our greatest presidents kept their wits about them. Washington had serious successes and defeats during his first eight years in office. But he remained cool, calm and collected. Ditto with FDR. His inaugural address and those memorable words, “The only thing we have to fear is fear itself,” reassured an entire nation. Great leaders rise to the occasion when crisis threatens the very existence of their business.

3.) Be consistent. Course alterations are inevitable and one must stay consistent to the original plan. Consider Lincoln. He stayed consistent to one core objective: To keep the Union intact. He changed his strategies but never wavered from his end goal. Small business leaders should do the same. Remember why you exist and stay true to it as you retrofit your strategies and tactics.

4.) Have empathy. Great leaders allow their employees to fail and learn from those failures. No leader better demonstrated empathy than Lincoln when he delivered his second inaugural address. Instead of demanding severe punishment of an already beaten Confederacy, he argued for leniency, love and understanding. His classic line, “With malice towards none and charity towards all” said it all. Every entrepreneur can use a little less vitriol and a whole lot more empathy in demonstrating leadership.

5.) Don’t be afraid of making unpopular decisions. Sometimes leaders have to make unpopular choices that might alienate a significant percentage of their workforce. Fowler cites John Adams as the quintessential American president who, by choosing not to go to war with France, alienated much of the voting population and virtually assured his defeat when he ran for reelection. But, he kept us out of a war that might have ended the republic within a decade of its birth.

6.) Change when the facts change. Wilson was reelected in 1916 with the slogan, “He kept us out of war.” Then, almost immediately after beginning his second term, Germany announced unrestricted submarine warfare (and began sinking American ships at will). Since the facts had changed, Wilson changed and declared war. Ditto with entrepreneurs. Stay focused on your organization’s goals, but adapt when marketplace factors change.

So whether it be, George Washington, Abraham Lincoln, Franklin D. Roosevelt, John F. Kennedy, Woodrow Wilson, John Adams, their leadership lessons are not only historical they are meaningful and easily implemented your day to day leadership role.

Serve at your school, your church, in your community, state or country. You can make a difference by just giving back.

Steve Cody
William Fowler, PHD

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

GROW UR BIZ – BELIEVE IT OR NOT

  • I was just going about the day when there was a minor traffic jam in the driveway where I work. I was coming in and two other cars were coming out of a one lane driveway. I thought, ‘I better back out of the driveway and let them out first.’ At the end of the driveway, (which I could not see in my rear view mirror) was a garbage can filled to the brim with recycling. I slowing began to back up and crash, bang, boom, I hit the recycling. Beyond embarrassing, I got out of the car and thought that I better clean it up. A young college student was walking by and she started to pick up the cans, broken glass and everything else you can imagine. The stuff was ooey and gooey so I didn’t want to touch it and I decided to get some rubber gloves. Before I could go inside to get the gloves, I hear a truck stop across the street and two young guys are got out of the truck with a big shovel. I had no idea they were coming to help me. They hustle over to the disaster and join the college student to clean it up. It was a big can of recycling… more than 100 items. Believe it or not, this actually happened….random people stopping their day to help I thanked them and all three just picked up and left. I stood there surprised and thought, ‘wow, random act of kindness still exist.’

The next day I met a client at a local Perkins. I asked for a big table in the back so we could work and set up our laptops. The manager was simply amazing. He could not have accommodated us more. Then the waitress arrived, she was as outgoing and helpful has he was. We did our work, she delivered our soup and drinks – this place was brimming with kindness. I couldn’t help but look around to see if the the niceties were pervasive. The answer was yes, everyone was smiling, happy and going over and above to help the patrons. And, by the time I left the place was packed and no employee missed a beat. We headed to the cash register to pay and two assistant managers asked us how our meal was. We said, “Great, as a matter of fact, I think we will come here weekly for our meeting.” He said, “Well, we certainly look forward to seeing you every week, would you like to take a pie or muffin home?” I declined the sweets, and looked at my colleagues and said, “This place is oozing with kindness.” Everyone followed the leader with what seemed to be over the top training. Finally, I found the perfect marriage, extreme customer service married to delicious food. Kudos to the team!

Sometimes, management and staff have no idea that someone is watching their performance and it really was a performance at Perkins.

Keep these four tips in mind when you go to work today.

Someone is always watching.
As the leader, you have all the power to make or break your business.
Training works…. if the accountability is enforced.
Even a staff member with good intentions needs a good example to follow .

If you stop by Perkins, believe it or not, I recommend the chicken rice soup, yum!

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

R E S P E C T

I like to shop after Christmas, purchasing gifts for 50 or 75% off for the next holiday. When you can buy $30 gloves for $6, you have hit a home run. Last week I went out after all the crowds were gone and stores are looking to truly get rid of last year’s stock. Talk about a home run, I literally got a bedspread set with the original price of $150 for $20. It was worth the trip.

I walked into a glove shop and said hello to the only employee in the store. I got a less than warm hello back. I chose three pairs of gloves that were seriously reduced and took them to the counter. I made the fatal mistake of changing my mind. The look on the clerks face told me that I was inconveniencing her. (Note: there was no one else in the store). I checked out and asked her how to get to another store I wanted to stop in. She told me that it was around the corner. I thanked her and walked around the corner but could not find the store. Finally, I found the store and one of the things offered were coats. Seriously, they had a coat outside the store for $5. The prices were unbelievable but there was no one in the store. So I began digging through the stock. Suddenly a woman threw open a curtain, comes down the steps and greets me with a BIG smile. I looked, I looked again and one more look, and I ask, “Do you have a twin? We were in the glove store and the girl who waited on us looks like you.” She confirms that it was her and that during the slow season she handles both stores. She started handing me coats… “Would you like this one, would you be interested in this vest?” I’m thinking this gal has two personalities or she was transformed in the last 5 minutes. She was smiling the whole time. I found one thing to purchase that was seriously reduced, and she said, “We are usually bored during this season but the other store we own called me and said there were three ladies in my store and they bought a lot.” Yes, we were in that store, and she thought if she was friendly to us we would might buy from her.

Here are three reasons why staff must RESPECT their customers-

Customers are savvy, we can see right through your fake smile.
Customers who quickly identify when you are faking hospitality might not buy.
When working for a company…. smile, be genuine and do your job.

So, it’s so easy to be polite instead of rude, it’s so easy to be courteous instead of disrespectful, it’s so easy to just be respectful…. no matter what.

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

HEALTHY NEW YEAR 5 IDEAS

Healthy New Year to you. Experts say Vitamin C is one of the safest and most effective nutrients. According to WebMD, the benefits of vitamin C may include protection against immune system deficiencies, cardiovascular disease, prenatal health problems, eye disease, and even skin wrinkling. “Vitamin C has received a great deal of attention, and with good reason. Higher blood levels of vitamin C may be the ideal nutrition marker for overall health,” says study researcher Mark Moyad, MD, MPH, of the University of Michigan. “The more we study vitamin C, the better our understanding of how diverse it is in protecting our health, from cardiovascular, cancer, stroke, eye health [and] immunity to living longer.” And it only takes 10 seconds to swallow a vitamin.

I have been taking vitamin C for well over 20 years on the recommendation of a pediatrician from Portland, Oregon. My daughter was getting pneumonia every year, missing school, coughing so bad that we had to take her outside to get it to stop, trips to the hospital, the doctor and more. As parents we were desperate and we called a well-known pediatrician in Oregon for advice… Dr. Lendon Smith. He gave us advice that led to our discovery that our daughter was allergic to dairy products. Back then it was a tough battle learning what she could eat and not eat, however it worked and she never got pneumonia again. Dr. Smith was one of the first to caution against sugar, white flour, and junk food known to contribute to sickness, hyperactivity, obesity, allergies, and many illnesses in children. This man changed our lives, he was a huge advocate for vitamin C and we have been on a journey to improve our health ever since.

As a business owner, your health is imperative to the success of your biz and your reputation in the community. I always say, life is great as long as you feel great. In this season of flu, sickness and bugs that are spreading like wildfire, how about a little prevention for you and your staff?

5 HEALTHY TIPS for 2018

  1. Increase hand-washing – this advice comes right from the doctor, especially during flu season.

2. Eat more fruit – Guava, kiwi, oranges and and grapefruit have large amounts of vitamin C.

3. Eat more veggies – especially red and green peppers, loaded with vitamin C (red peppers have more vitamin C than oranges) also brussels sprouts.

4. Sanitize – at least once a week – I prefer every other day during flu season – don’t forget door knobs, counter tops, handles, and light switches, cellphones and computers.

5. Sip Tea – hot black or green tea with lemon and honey. Drinking the tea and breathing in steam stimulates the cilia—the hair follicles in the nose—to move out germs more efficiently. Lemon thins mucus, and honey is antibacterial. You might also drink hot lemon water, it’s very cleansing.

AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE!

Wishing you a Healthy New Year!

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice

TO OREO OR NOT TO OREO

  • Oh, the good old days! The days when you only had one or two choices when you went to the grocery store. I remember, as a kid, my parents rarely bought desserts so around the holidays when homemade cookies and special treats were around it was great. Usually special in our home was OREO time. Some of us eat our OREOs by dunking them in an ice cold glass of milk, some choose to conquer and divide by peeling the cookie off the icing and licking the icing followed up by the cookie. And then I remember when double stuffed OREOS hit the market. A dream come true. I’ve always loved icing so I welcomed the new brand and the delicious flavor.

I was in a food store recently and discover, to my surprise, that OREOs had so many flavors I did not know existed. My friend said, “Why do they have to do this?” Why can’t we go back to the good old days when their were no choices just OREOS? I thought to myself ‘that’s not how a progressive business works.’ Staying the same for years and years could be the end of a thriving business. The simple reason is that your audience changes. As your OREO loyalists age they may be only interested in the regular cookie but the ‘up and coming’ loyalists need change, sometimes even spectacular.

As an example, millennials (age 18-34) are definitely more adventurous than previous generations and love themselves some food truck (no OREOS there). They really appreciate street food from and are definitely embracing of different cultures and are open minded when it comes to cuisine. In addition, they are shopping online and ordering Blue Apron. Most importantly,
millennials are your future customer, if not they are not already.

Most of your regulars (old timers) will eventually get tired of the same old thing, your newbies or millennials won’t know what the same old thing is but will expect you to change and grow with the times.

Remember when your parents would say, “STOP, LOOK AND LISTEN” when you crossed the street? Well, the next time you think about growing your business, it might benefit you to “STOP LOOK AND LISTEN” to your staff, your customers and your community.

Wishing you and your family a very happy and prosperous New Year.

Will it be a cheeseburger OREO, a spam OREO, or a cinnamon bun OREO? What’s your favorite OREO?

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

4 ENTHUSIASTIC NEW YEAR’S RESOLUTIONS

We have arrived and celebrated one holiday, now we move on to New Year’s Eve. What are you doing New Year’s New Year’s Eve? I have always loved that song! So, what are you going to do next year, are you going to continue business as usual (if it ain’t broke don’t fix it) or are you ready to kick up your New Year’s Resolutions and seriously jump to the next level with your small biz?

Year’s ago I was speaking in a school in South Carolina. I arrived early and the custodian answered the door. “Hello, I’m the speaker for tonight.” He angrily responded, “Nobody told me nothin!” I think that’s a communication alert. Let’s talk resolutions.

New Year’s Resolution #1 – RAMP UP YOUR COMMUNICATION, I can honestly say, based on my experience, that I have rarely worked with a company or organization with a high level of communication. Though, one does come to mind… a local restaurant that has a daily meeting with the staff prior to dinner. I’ve been there and seen it, it’s packed with information and almost like a mini pep rally. Try it, it works
New Year’s Resolution #2 – STEP OUTSIDE YOUR BUSINESS – by that I mean take some time to volunteer in the community include your staff, adopt a non-profit and each holiday donate to the agency at whatever level you can. Or maybe, have your place of business be the drop off center for toys, coats or gloves. Try it, it works.
New Year’s Resolution #3 – ENHANCE YOUR SOCIAL MEDIA PRESENCE – you might want to take a stab at this but I recommend hiring someone with experience and commitment to growth and consistency. Social media is much more than dropping a picture onto your facebook page once a week. Try it, it works.
New Year’s Resolution #4 – MARKET YOUR BUSINESS WEEKLY – marketing is a must for a small business, there are many ways to do it for no or very low cost and then you can also invest in marketing. Your name and your brand need to be known throughout the community. Try it, it works!

These 4 strategies are critical to small business success. Also, to understand why business succeeds, it’s also important to understand why they fail. Many times, failure is created by business owners who don’t understand their audience, their customer, or their future customer or, most importantly, their staff. When planning for 2018 try something new, be committed to change and go get ‘um.

What are you doing New Year’s New Year’s Eve? Enjoy the celebration then get to work!
Happy New Year

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

12 Days of EXTREME CUSTOMER SERVICE

On the first day of Christmas, my true love gave to me a partridge in a pear tree. On the second day of Christmas, my true love gave to me two turtle doves and a partridge in a pear tree. On the third day of Christmas my true love gave to me three acts of kindness…..oh, wait is that how to song goes? During this time of hustle and bustle, crazy sales and unimaginable crowds it’s time to slow down and examine your customer service. It only takes once to lose a customer forever. Let’s go over the top and make sure your customer service is extreme or a notch above the average small biz.

 

Carol’s 12 Days of Extreme Customer Service

  • 1.Start employee meetings every day, list expectations and pump them up.
    2. Start a random act of kindness campaign between now and Christmas.
    3. Kick up ur social media, post daily, offer sales, education or just new and exciting, invite your staff to share all the posts.
    4. Begin an employee of the month program for 2018. Have the employees vote each month and give the winner breakfast for 2 on their day off.
  • 5. Create a festive atmosphere- purchase those lighted necklaces for staff to wear for the next 12 days.
    6. Recognize ur employees as ur number one customer.
    7. During a slow month, provide customer service training.
    8. Create a POP-UP event, offer a quick sale, special or something free.
    9. Find a great customer service online news source ask them to sign up and run discussions on how they might improve.
    10. Start a holiday tradition at ur BIZ – watch a Christmas movie together with Cookie exchange and Hot Cocoa (don’t forget the cinnamon stick).
  • 11. Start to plan for 2018 – what will you change, improve, strive for?
  • 12. Allow your staff to make instant decisions when problems occur.

Enjoy and, last but not least, take the time to enjoy your holiday season, take the time to enjoy your traditions, refresh, revive and head into 2018 with a bang.

I attended the Moravian vespers yesterday, an annual tradition. The program was magnificent, full house and lots of holiday spirit but I got a coughing jag during the event. I left the service and went out of ear shot so I didn’t interrupt the service. The young college students came to my rescue. The gave me a seat, water, throat lozenges and, even more, turned the service on in the room I was in so I didn’t miss anything. That’s Extreme Customer Service….it’s going above and beyond average. During this holiday season, try it! You will reap the benefits of showing the customer they really do come first.

 

Carol is a MotivationalSpeaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice

IT’S THE HOLIDAY SEASON – BAH HOMBURG 4 LESSONS

This weekend was a complete ‘prepare for the holiday’ weekend. We put the trees up and decorated, began to sort presents for 6 grandkids and then, after work, decided to attend the “LIVE” Advent Calendar in Downtown Bethlehem. A local business sponsors the event and on Saturday night it was Franklin Hill Vineyards. They always bring entertainment and hand out a small gift to the attendees. It was magical and took me right into the Christmas spirit. I also got a chance to catch up with dear friends.

Then hunger set in. I decided to go to a local restaurant for a bite to eat. The hostess told us it would be a 20 minute wait and we could leave and come back if we wanted to. We decided to stay since it was only 20 minutes. Downtown was packed with visitors and locals looking for a place to eat. Twenty minutes went by, then 40 minutes, heading towards one hour. People came in every 2 minutes some left, some chose to wait. And then it happened…. a group of 4 arrived with no reservations and the hostess told them she would seat them right away. I couldn’t believe my ears. I reminded the hostess that we had been waiting 40 minutes and she told us it would be a 20 minute wait and these folks just arrived with no reservations and they get seated first. I sat back down while the very nice folks who were being seated felt terrible and actually offered us the table. I looked inside the restaurant and there were many empty tables of 4 available. I asked about that and she told me that she was trying to hurry along the table of 2’s but they are not moving fast. So I asked, “Is it your policy that two people can’t sit at a table for 4 no matter what?” And, again, she said it’s very busy here. I’m thinking it has to be greed. We left vowing never to go back there again. We had a delicious meal at the Apollo Grill who clearly know how to manage the crowd and put the customer first.

I decided to check in with a few of my restaurant friends. Both were appalled, both were critical of their policy and the word ‘greed’ came up along with the word disrespectful and an unfriendly customer policy.

So I decided I’m not going to let this experience ruin my night. For the very first time, I went online and reviewed the restaurant.

Extreme Customer Service lesson #1 when your policies reflect you rather than the customer – consequences can cause you to lose a customer forever.

Extreme Customer Service lesson #2 – that customer generally has many friends and relatives in the community and word travels fast.

Extreme Customer Service lesson #3 – being busy is no excuse for mistreating a customer, in fact, it’s a reflection on how you really run your business.

Extreme Customer Service lesson #4 – it only takes one incident to lose a customer, and it doesn’t take much effort to be fair!

It’s the holiday season, Bah humbug!

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.

8 Ways to LIVE GENEROUSLY

My favorite holiday, by far, is Thanksgiving. Our annual, national holiday marked by religious observances and a traditional meal including turkey. The holiday
commemorates a harvest festival celebrated by the Pilgrims in 1621 and is held in the US on the fourth Thursday in November. Giving thanks or living generously is much more than turkey, stuffing and cranberry sauce. Expressing
gratitude or showing appreciation towards others can be a life worth living. Thrivent Financial, has a tagline that reads… Living Generously. It says so much, it’s a brand that says what it means and means what it says. I was wondering…. what does that really mean and how can all of us, literally, live generously.

8 Ways to LIVE GENEROUSLY

Take care of others, take the time to help others in need whether it be friends, or family.

Speak with Kindness – use words to
build people up not tear them down. Coupled with amazing respect for others.

Go Last – instead of pushing to the front of the line, how about stepping back and letting folks go first,specially the elderly and children.
Limit Complaining – constant complaining sends a message of selfishness. If we must do it, do it in private.
Give First – expect nothing in return, give from your heart not your wallet
Volunteer or donate to an organization or cause.
Set an example for children, watch them watch you living generously.
Always buy lemonade from children, don’t pass that stand (it says a lot about who you are)

There is plenty of research out there confirming that giving back is not only good
for our planet it makes for healthier and happier citizens. Also, a study I found
claims that when people give the midbrain region of your brain lights up. So if you
want a “happy brain glow” or a warm and fuzzy feeling give generously.

This Thanksgiving take time to be thankful for those in your life but also think
about how you might embrace Living Generously in the months to come.

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social
Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most
sought after consultants who assists organizations with results driven growth.
Her strategies can be easily adapted to a for profit or non-profit environment.
Carol specializes in high impact leadership, million dollar fundraising, smash the
box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s
website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook.
Carol S. Ritter, Past President, National Speakers Association Philadelphia and
past board chair for St. Luke’s University Hospital Visiting Nurses Association &
Hospice.

Veteran’s Day a

Many years ago I had the privilege of being trained by the United States ArmyWar College in Carlisle Pennsylvania. The purpose of US Army War College at this time in our Nation’s history is to produce graduates from all their courses who are skilled critical thinkers and complex problem solv

ers in the global application of Landpower. I spent two days there and our trainers were Colonels from the United States Army. To say it was a fascinating experience would be understated. I remember learning about leadership, collaborative systems (teams) with an emphasis on continuing education (training).

When small businesses hire new employees and don’t train them it’s a recipe for disaster. The military sets the highest standard for training. It starts with boot camp where you learn the systems and continues throughout your military career.

“Many companies lack an overarching mission that can really bring people together the way the military’s mission does. So are the lessons of military team-building really transferrable to the private sector?”

 

“The lessons are hugely transferrable. The things that make the military so good and able are very basic things, such as building levels of relationships and understanding capabilities. I find leadership in the commercial world is extraordinarily similar. There are differences. Military leadership is easier. Money is not a factor — and you can’t decide on your own to promote your own people, so no one asks for raises. So in some ways, the military has it easier. In other ways, civilian companies can be more adaptable and nimble. They’re aren’t burdened by the level of law and regulation and bureaucracy that the military is.” Daniel McGinn

The two things that jump out at me “building levels of relationships and understanding capabilities. That’s what teams are all about. I believe you can’t inspire anyone until you understand them and part of that understanding is know what they are able to achieve.

I’m guessing every single Veteran has experienced team training when they were serving our country. Why not consider training your staff on how to be a member of a team, understanding their potential and most importantly how to get the “me” out of team. Teams embrace a culture on one for all and all for one.

I wrote this piece in honor of all veterans and those who are serving in the military today, VETERANS DAY, November 11th, appreciate those who serve our country.

Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. One of the Lehigh Valley’s most sought after consultants who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.