Aruba, Jamaica, ooh I wanna take ya to Bermuda, Bahama, come on pretty mama, Key Largo Montego, baby why don’t we go….WAIT, WAIT, WAIT, did I say Bahamas? That song reminds me of the restaurant my kids took us to this weekend… Bahama Breeze in King of Prussia. As you pull up, you actually believe you are at the beach. When you enter the front door a classy young lady SMILES and says, “Hello, can I help you, how many in your party?” They take us to a big table and within seconds a gentleman dressed with his logoed shirt says, “Hi folks, my name is Drew. Have you ever been here before?” We tell him we haven’t and he tells us that this is his first time too. We broke into laughter and he tells us that he is actually from another store and brought him in to help today.
‘How about drinks?” We began to order appetizers and he recommended the “coke and rum ribs” along with guacamole and seafood quesadillas. DRINKS SHOW UP IN 4 minutes, QUAC showed up one minute later, RIBS AND QUESADILLAS took a long 3 more minutes. OMG, is this place for real? Each item was delivered by a new person SMILING THEIR HEADS OFF. The ribs were outrageous, just as Drew said they would be.
Shortly following the apps our meals arrived. Jerk Chicken, Crab and Avocado Salad, and Shrimp and Mahi Bowl. Drew asks how we like everything and we, of course, collectively said everything was amazing. As we were finishing, we start to hear music. OMG they have a live beach band! My little granddaughter began to dance, we sang along and it was the icing on the cake. “Aruba, Jamaica, ooh I wanna take ya to Bermuda, Bahama, WAIT WAIT WAIT…what can a small biz learn from this restaurant?
5 TIPS from Bahama Breeze
1. for petes sake, SMILE
2. pay attention to your customers
3. speed service rocks
4. provide an outrageous product
5. if you can’t do any of these, JUST SING
When I run across outstanding, outrageous customer service married to fabulous food , I can’t help but sing. Sometime you might want to take a trip to the Bahamas or Bahama Breeze and sit back relax and enjoy the the experience.
There’s nothing like the Beach Boys singing Aruba, Jamaica, ooh I wanna take you to Bermuda, Bahama, come on pretty mama Key Largo Montego, baby why don’t we go, down to Kokomo, we’ll get their fast and then we’ll take it slow That’s where we wanna go, Way down in Kokomo. ENJOY!
Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. She is Lehigh Valley’s sought after consultant who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice.