Shopping weekend and never a loss for a customer service story. So I walk into a boutique store looking to talk with the owner. We know each other and I said, “Hello, is Pat here?” Well it must have been a bad day because the look I got from this employee was not even close to welcoming. She rolled her eyes and snarled a bit and said, “Who are you and where are you from?” I told her my name and she said, “I’ll check to see if she’s here.” She turns to leave and I can see Pat in the back. When she came back she said, “She will be with you in a minute.” Okay….so I start to shop a little. Pat came out and is her usual friendly self, joking around and the employee changed her whole demeanor and begins to laugh with us.
Tip #1 – Dirty looks count, they are just hard to confirm.
Then I hit a big department store. I’m standing in line to purchase something and an employee runs up to the desk, opens up what looked to be a schedule book and says in a loud voice, “What a bunch of idiots!” Everyone looked up at her in amazement as she continues, “I told those idiots I can work Tuesdays and Thursdays and they scheduled me for Saturday.” At least 6 customers saw this rant.
Tip #2 – Self control is a learned behavior – if you have none get out of the customer service business.
I go on to my next stop, the grocery store, to return an item. I’m in line and all of a sudden the staff starts calling people and asking questions…. clearly something happened. Yes, it sure did. A customer threw a package of frozen fish at the employee just because she didn’t like the answer she got. This gal just happens to be someone with impeccable customer service skills. Called the police….
Tip #3 – Not all customers are kind and considerate – beware of frozen fish
Short and sweet that was my week.
Tip #4 – Sometimes it’s just easier to stay home.
Carol is a Motivational Speaker, Executive Coach, Fundraising Strategist, Social Media Quarterback and Small Business Advisor. She is Lehigh Valley’s sought after consultant who assists organizations with results driven growth. Her strategies can be easily adapted to a for profit or non-profit environment. Carol specializes in high impact leadership, million dollar fundraising, smash the box marketing, and creating word of mouth epidemics for her clients. Visit Carol’s website at www.caroltalks.com and “LIKE” Carol at Caroltalks on Facebook. Carol S. Ritter, Past President, National Speakers Association Philadelphia and past board chair for St. Luke’s University Hospital Visiting Nurses Association & Hospice